Key Data:

The start of our customer survey was on 30. April 2009.

The questionnaires were sent worldwide in seven languages.

The return rate of 32 % has been surprisingly high despite the economic crisis, short-time work and shut down of steel works.

Goal:

Considering the customers` evaluation, we will increase our performance, improve our products and service and optimize the communication to our customers more and more.

Result:

Customer satisfaction in total 92 %!
(average of all valuations received according to very satisfying and satisfying)

The highest mark of 96,3 % shows:

Quality – Advisory Service – Flexibility

Further Steps:

Amongst others, we will set up improvement measures from the evaluation.

Acknowledgement:

We would like to thank all our customers for participating and all employees, sister companies and representatives worldwide for their support.