The yardstick for our quality goals: the customer
Our goal is to provide products and services of outstanding quality. We want satisfied customers who have long-term confidence in what we can offer them. Our customers’ opinion is the decisive quality factor for us.

Quality management starts at the top
Responsibility for the quality of our products and services rests squarely with our management. They define our quality goals and set up the quality management system in compliance with prevailing standards and in line with our business requirements, as well as monitoring the suitability and efficiency of our QM system using regular management reviews.

Responsibility of all our employees
The continuous improvement of work processes in every area is given top priority. Every single employee is responsible for the quality of his or her own work. All our employees’ efforts are directed towards making an active contribution to the quality of our products and services within the value-added chain in their area of responsibility.

Communication
Communication is fundamental to maximising our performance by using our employees’ capabilities.